KAPTRA
Sections

Error dictionary

errorId is always 0 or 1. errorCode strings are the contract and are not translated.

errorCode When Description Client action
ERROR_KEY_DOES_NOT_EXIST — The clientKey is invalid or not found Check the key in the portal; do not retry with the same value.
ERROR_ZERO_BALANCE — Insufficient account balance Stop creating tasks; top up. Available = balance − frozen.
ERROR_TASK_NOT_SUPPORTED — The task type is not supported Check the type string and whether the type is enabled. A disabled type also returns this code.
ERROR_TASK_NOT_ACTIVE — The task type is not active Listed for compatibility. Today’s binary never returns it: inactive types disappear from the registry.
ERROR_TASK_DENIED — Task creation denied The account is blocked. Contact support.
ERROR_RATE_LIMIT — Rate limit exceeded Back off; the window is per API key.
ERROR_NO_SLOT_AVAILABLE — No processing slot available Retry later. Also used when an Akamai session is busy.
CAPTCHA_NOT_READY — Task result is not ready yet Keep polling getTaskResult every 1–2s.
ERROR_CAPTCHA_UNSOLVABLE — Failed to solve the captcha Do not charge-retry blindly; inspect the site and parameters.
ERROR_BAD_REQUEST — Request is malformed Fix missing fields, types, URL/base64, or timeout.
ERROR_INTERNAL — Internal server error Retry with backoff; contact support if it persists.
ERROR_TASK_NOT_FOUND — Task not found Wrong taskId or it belongs to another key.
ERROR_TASK_EXPIRED — Task has expired Create a new task. Also used when an Akamai browser session expired.
ERROR_TOO_MANY_REQUESTS — Too many result query attempts Stop polling this taskId (cap 120).
Back to the Kaptra site

Official technical support & tickets

Powered by the Discord Ticket system

  1. Click the button below to join the official Discord server
  2. Go to #open-ticket and click "Open ticket"
  3. The system creates a private 1:1 channel where engineers respond online
Open Discord to submit a ticket ↗